Meet The Team
M&A Support Services is an independent provider of Support Coordination & Recovery Coaching, meaning our sole purpose is supporting you to live the life you choose. We help you build your confidence to guide your own supports, so you are in control of your destiny.
Our team of experienced Support Coordinators & Recovery Coaches can walk you through not only understanding your plan but helping you to manage what supports your budget can purchase.
Annalisa
Hi, I’m Annalisa the Director Client Experiences here at M&A Support Services.
I am married with two adult children and two gorgeous fur babies, Camden a 9 year old German Shepard and Fletcher, a 4 year old Cavoodle who love to keep me busy.
My parents migrated to Australia from Italy when they were 13 (Mum) and 27 (Dad) in the hope of finding a better life and I was brought up with strong Italian values such as having a family-first outlook on life, a hard work ethic and of course cooking which I still love to do today. In my spare time I also love to do yoga and spend lots of time with my family – I think holidays are pretty great too! My favourite cuisine is Japanese and my favourite holiday to date has been India. Something that not many people know about me is that I had the opportunity to meet President Clinton, an experience that I will remember forever!
My career began working within the Automotive industry which I found wasn’t for me so I soon moved on to Banking and Finance, but I found it hard to lend out money that I knew would be too difficult for people to repay. I then spent time working within the Hospitality industry which I loved however I found that I was missing out on spending quality time with my family after my children were born. I happened to fall into the Not-for-Profit sector, working within aged care and disability services and it was here that I truly found my passion so naturally once the NDIS arrived in Melbourne’s West, the rest was history!
My motto in life is to live and love like today is your last day and I’m passionate about advocating for those less fortunate than myself. I believe that all people who want to work should be able to work including those with disability and this is something that I would love to leave as a legacy. No matter how much or little a person has, we are all able, we all have dreams and we all deserve the right to contribute to the community. Disability is not a barrier, ignorance is.
Annalisa
Shane
Hi my name is Shane and I am a Team Leader/Support Coordinator here at M&A Support Services
I am married with 2 children, and we have 2 dogs, Harlo and Luna who are my 4 legged children
My background is Australian/ Italian and I am the eldest of 7. In my spare time, when I’m not in the kitchen cooking, or outdoors, enjoying the sounds of nature, I love all different sports and yes, I am a Hawthorn tragic, plus I like to spend my time in front of a canvas, where I am a self taught portrait painter, having painted for the Archibald Prize on multiple occasions. Painting is a passion of mine. I enjoy nothing more than to head to an art gallery or exhibition any chance I get. I have had big dreams of travelling and on my honeymoon , I had the opportunity to fulfil a dream of mine and spend 10 days in Japan, experiencing the sights and culture, the peace and humanity.
Growing up living with a disability taught me that hard work, understanding and compassion is important and representing your beliefs is always worthwhile, no matter the reason.
My professional background has been in disability and as of recent, I spent 4 years as a Senior Planner with the NDIS, where I developed an increased understanding of disability rights and how we can support each other to live amazing lives. Prior to this, I was working closely with People with a Disability as an Employment consultant and as a Life Coach, where I achieved many wonderful things and seeing others grow and thrive, is what motivates me. I truly believe that understanding, passion and support are important when working with others, respect and hard work underpin everything that I achieve in life, and that’s what I bring to M&A support services.
Shane
Skye
Hi My name is Skye and I’m a Operations Manager at M & A Support Services.
I’m married with 2 young kids, 11 and 9 who are extremely active and very noisy.
I love to cook, I especially enjoy planning and creating my kid’s birthday cakes. I feel it’s a prerequisite to love Japanese food to be a member of this team fortunately I do and make some mean gyoza according to my son. Travel is always on the agenda with some of my favourite places visited being, Japan, Cuba and Disneyland.
I began my career as a Volunteer, working in a recreation department supporting individuals with an Intellectual Disability. From there I commenced my paid employment in the Disability Sector as a support worker in residential services. I was fortunate to be given the opportunity to work in London as a support worker for 12 months I again had the opportunity several years later to visit an organization in Canada for a month. Over the years I have managed various services ranging from residential services, a Planning Team, Case Managers, Support Coordinators and a Day Service. More recently I had the opportunity to lead the inception of NDIS services for an organisation and support its growth and management.
I’m passionate about working in the Disability Sector and have been around for many changes. Most importantly I like to see the growth in people around me and find it’s the little things to you that might mean the world to someone else.
Skye
Trisha
My name is Trisha, and I am a Team Leader & Support Coordinator at M&A Support Services.
I live in the Northern suburbs of Melbourne and have done so all my life. I love the multiculturalism here. I live with my 23-year-old son and our lazy cat, Murphy, who sometimes likes to lie across my notebook or keyboard when I’m working!
In my leisure time, I am interested in watching shows about the paranormal – the real ghost investigation stuff, not the fictional shows. I enjoy cleaning and interior decorating. I don’t like cooking, sports or politics. My favourite food is Malaysian. My preferred season is Winter and, at times, I enjoy spending time alone playing word and puzzle games on my iPad. Most of all, I love catching up with family and friends.
I travelled to Ireland for the first time in late 2022. This is where my parents and extended family are from, and I visited their hometown of Portglenone in Country Antrim. I plan on going back there one day. It was so beautiful and green. Imagine having an ancient castle ruin in your main street! We just don’t have that here.
My career history comprises of some Corrections / Justice work during and after University. A friend of mine was working in the disability sector and I thought I would give it a go. That was over 37 years ago. I have worked as a Support Worker / Direct Care Worker, Outreach Worker teaching skills to people with disabilities, Case Manager, Advanced Case Manager, Family Outreach Worker, House Supervisor, Team Leader and Support Coordinator. I have worked for both Government and Non-Government organisations.
I have seen so many changes and so much growth on my journey, from working for participants to working with them; from the closure of Kew Cottages and Janefield to where we are now with a myriad of accommodation options; from paper files to online files (am I showing my age yet??). Being in the field so long means I am passionate about what I do. I love meeting new people and am humbled hearing their stories. I do not think this field is suited to anyone who does not have the time to listen to the stories of others and ensure, through the work Support Coordinators do, that they are truly heard, respected and supported. I also work with a really vibrant and enthusiastic team and enjoy immersing myself in this role each day.
Trisha
Branka
Hi my name is Branka Coshan and I am 52 years old. I work for M&A Support Services as a Disability Support Coordinator.
I am married with two daughters who are 21 and 11 years old. I love them dearly and enjoy being their wild mum! I also have a dog named “Dwayne” yes after the “Rock Dwayne Johnson” who is 6 years old. He is 50kilos and loves to sit on my lap for cuddles.
I enjoy driving, shopping, cleaning, watching movies and visiting my family and friends. I enjoy eating, I enjoy watching cooking shows however I cannot cook, I’m lucky to have a husband and daughter that can cook! LOL
I started my career back when I was 14 years old, I worked at Safeway as a Checkout chick and eventually became the Store Manager at the ripe age of 20. Whilst working at Safeway I completed a Secretarial course and found a job with Insurance Brokers. I worked their for 20 years doing a variety of roles such as receptionist, administration, PA and finally finished up their as a Site Manager. I eventually left and found a job working for a Non for-Profit Public Housing provider as a Real Estate Assistant.
At the youthful age of 40 I gave birth to my daughter and left the Real Estate field to stay home with my newborn. Eventually it was time to go back out into the work force, so I found a job working for a Disability Employment Service as the PA to the CEO. I thoroughly enjoyed this role however an opportunity was presented to me to join the Disability Team as a Support Coordinator.
I soon realised that being a Support Coordinator was my passion!
I have been a Support Coordinator for the past 5 years and I have thoroughly enjoyed the opportunity to change people’s lives
Branka
Rohan
Hi, I’m Rohan, a Support Coordinator at M&A Support Services, and I’m passionate about helping people turn their NDIS plans into meaningful, real-life outcomes. With lived experience supporting my own neurodiverse children, I bring both professional insight and genuine understanding to the work I do every day.
I’m all about empowering participants to get the most out of their supports, reach their goals, build confidence, and thrive as individuals — and yes, we’ll have a little fun along the way too. I believe support should feel encouraging, collaborative, and human.
When I’m not working, you’ll usually find me enjoying the great outdoors (especially camping and spending time in nature), reading, gardening or farming, hitting the gym, or hanging out with family and friends.
My goal is to continue growing both personally and professionally, while empowering my participants to achieve their goals, do great things, and live life on their own terms.
Rohan
Porsche
Hi, my name is Porsche and I am a Support Coordinator at M&A Support Services.
My partner and I returned to Melbourne in February after living on the Central Coast in NSW, bringing with us our 1-year-old toy poodle who we named PJ.
Although we have 4 adult children and 5 grandsons, we’re not quite empty nesters as our daughter decided to move in with our 2 grandsons, so as you can imagine, our home is never quiet.
Over the past 9 years I have worked in the disability sector in various roles such as a Disability Employment Consultant, Independent Support Worker, Empowering Youth mentor and my previous role was working with the Darkinjung Community on the Central Coast as a Support Coordinator.
I have been a Zumba instructor for 9 years and I love to see my classes achieve new routines, socialise with others, smile, laugh and most importantly improve their overall health and wellbeing.
I believe that every life comes with a story, and I hope that one day, I am privileged to hear yours.
Porsche
Thomas
Hi, I’m Thomas & I’m the Administrative Assistant here at M&A Support Services!
I have an amazing partner who I have been with for 6 years!
I have worked in the corporate industry for the last 4 years in various roles, however, have worked many of those years in admin & am very excited to be a part of the M&A team!
I was born here in Australia; however, all 4 grandparents were born over in Italy!
A big perk of this is that I have been very lucky growing up & learnt to appreciate & love the art of food & cooking!
Italian has to be my absolute favourite cuisine. I definitely could eat pasta all day, every day! I do enjoy cooking; however, I like eating others cooking more than mine if I say so myself!
Thomas
Peta
Hi, I’m Peta and I work for M&A Support Services as a Support Coordinator.
I love spending time with family and friends, cooking (various cuisines), being outdoors, the beach and simply making memories. I have a 4-year-old Cavoodle named Ruben who everyone says they want to be in their next lives – yes, he’s spoilt and I’m ok with that!
I have 10+ years’ experience in the family and community services sector/s, undertaking various roles, all of those I feel have led me back into the disability space. I am passionate about supporting others to achieve their goals, love to share my knowledge with others and empower individuals, and their families, to reach the best outcomes based on their unique circumstances. I am creative in the ways I work and pride myself on being an extremely strong advocate and resourceful individual. I look forward to getting to know you all, supporting your journey’s, hearing your stories and learning new things from yourself and those around you.
Peta
Lisa
Hi, I'm Lisa — a Support Coordinator at M&A Support Services.
I share my home with my 15-year-old daughter, our cat Bella, and our dog Maverick. I’m a passionate foodie who loves to cook, a devoted (and long-suffering!) North Melbourne supporter, and proudly known as the “fun aunt” of the family. Social and energetic, I enjoy staying active and making the most out of every moment.
My daughter is heavily involved in sport, so most weeknights and weekends you’ll find me being her personal taxi service—and I wouldn’t have it any other way. I’m very present in her life and guided by strong family values. I also have a deep love for fitness, attending the gym and reformer Pilates almost daily.
Currently, I’m building my retirement home in Cape Woolamai with my partner. I absolutely love spending time there walking along the beach and embracing the relaxed coastal lifestyle. I’m also a proud step-nanny to three gorgeous kids and feel incredibly grateful to play such an important role in their lives.
Originally from Tasmania, I’ve called Melbourne home for over 30 years. I’ve worked extensively in the community health sector, with experience in intake, aged care, and disability services. As a foster carer for emergency placements—often on weekends and occasionally during the week—I bring empathy, resilience, and a deep sense of purpose to everything I do.
At M&A, I’m excited to share my lived experience and professional background to support participants in navigating their NDIS plans and achieving their goals. I pride myself on being a proactive listener with a “can-do” attitude. I enjoy thinking outside the box and thrive on a good challenge. Above all, I lead with integrity and genuinely enjoy connecting with people from all walks of life.
Lisa
Kerri
Allow me to give you a glimpse into who I am. I am blessed with a beautiful close-knit family. We truly enjoy each other. I have been married for 28 years, with three grown children all working and studying in people-centered fields. We are an extremely enthusiastic
basketball family - obsessed, some might say...
To complement the amazing team at M&A Support Services, I bring decades of professional experience in Early Childhood Education and Development, years of community involvement in Youth Development through local sporting clubs and business management and leadership roles. Committed to fostering inclusive, supportive environments, forging relationships, ultimately forming villages that promote growth, confidence, and community connection.
I value personal well-being and creative expression, in my personal time you will find me in the garden, or creating beautiful, practical interior spaces that bring comfort, functionality and most importantly, a sense of calm to everyday living. I adore musical theatre, it resonates deep in my soul, I relish a good binge watch with snacks, and a coffee catch up with friends.
Social justice is deeply ingrained in my DNA, a legacy I feel privileged to carry and share with you.
"Being a light in the world is to lead with empathy, stand with integrity, and quietly make a difference-through everyday actions that lift others up"
Kerri
Erin
Hi, I’m Erin, one of the newbies at M & A Support Services.
I’m 50-something – who cares for numbers! I am married to my long-term partner of 20 years and hail from the Inner Western Suburbs of Melbourne. I despise winter but love summer – the hotter the better.
I have worked in mental health since I was 17 years old and have worked primarily in adult acute and psychosocial rehabilitation. Most recently I was the manager of a very complex 45 bed facility caring for people who had a range of complexities. I have a Diploma in Nursing and a Diploma in Alcohol and Other Drug Work.
I have 3 dogs ranging from a 50kg Great Dane, down to a 3.2kg Japanese Chin. I absolutely adore dogs and if you have one, tell them I said hi. I also love cats but don’t have one right now.
In my spare time I enjoy riding pushbikes and motorbikes, playing video games, colouring in, music (The Cure, Ani Di Franco, The Waifs and many more), hiking, nano blocks, and reflecting.
I pride myself in doing the very best I can for friends, family, and you. I work hard to get the results needed and am not afraid to ask the difficult questions. I am passionate about the work I do and wear my heart on my sleeve. I’m a bit of a goof and love making people laugh. I hope you have a magical day.
Erin
Vanessa
My name is Vanessa, and I am a Support Coordinator here at M&A Support Services.
I am a proud mother of three adult sons and a lifelong resident of Werribee, having been born and bred in the community I continue to call home. With over half a century spent living in this vibrant city, Werribee has shaped both my personal life and professional journey.
For the past 23 years, I have worked as a qualified Yoga Instructor in Werribee, supporting individuals to improve their wellbeing through movement, mindfulness, and connection. My professional background spans Community Development and the Fitness Industry, reflecting a long-standing commitment to helping people live healthier, more balanced lives.
Despite decades of experience, my passion for teaching remains strong. I still wake early every Monday morning to teach Aqua Aerobics at the local pool—something I wouldn’t trade for anything.
At home, I’m often accompanied by my sweetest companion, Dora the cat, who loves to keep me company while I work. In the evenings, I enjoy relaxing with my husband, spending time together, cooking, listening to music and watching our favourite TV shows.
We all have our own stories, backgrounds, and past experiences. I treat everyone individually and equally, with respect, compassion, and dignity.
